Yahoo! CEO Marissa Mayer sparked a debate recently when she announced telecommuting would no longer be an option for company employees — a move that seemed to fly in the face of trends towards telecommuting since the 1970s that had largely been pioneered by tech companies. To be blunt, Yahoo! as a company is so moribund that it is probably doomed at this point whatever it does, but the telecommuting debate is interesting nonetheless!
NPR’s Yuki Noguchi says it’s about flexibility vs serendipity:
Davis, a business professor, says what you miss in telecommuting is the “Oh, I’ve been meaning to ask you … ” conversations that turn into something more.
“It’s more efficient, but you lose that serendipity,” he says.
This is a common sentiment heard especially from those companies with modern office facilities that contrive to be a home away from home. Steve Jobs famously insisted that the Pixar headquarters have a large atrium and centralised bathrooms so people from all around the building would keep running into each other.
On the other hand, that does not mean there aren’t necessarily real benefits to be had to employees and to the company by practising telecommuting and other flexible work arrangements. The question doesn’t have to be answered one way or the other, or decided for all time. Of course, that the debate is happening about Yahoo! is interesting in itself, as Noguchi points out:
John Challenger, CEO of outplacement firm Challenger Gray and Christmas, says tech companies were early adopters of telecommuting, and they’re now finding that the practice sometimes goes too far. But he says it’s interesting that this edict is coming from an Internet company that offers email and instant messaging.
“There’s so much irony here,” Challenger says. “Not only is this high-tech company that’s been at the forefront of the technology that’s changed how we work now asking workers to come back in, but also it’s a 37-year-old mother who is seeing the advantages of being able to balance her work life and her personal life by telecommuting and yet saying, ‘For the good of the company, we can’t do this. We have to change.’ “
I recently worked on a research project with the Singapore government which is investigating telecommuting and flexible work arrangements (FWAs) as a way of solving transport congestion problems. In fact, transport planners around the world love FWAs and can be found constantly recommending them to public policymakers.
What I discovered is that while there is an abundance of research on which kinds of organisations tend to adopt FWAs, for what reasons they do so and what measures can be taken to help persuade them, there is a surprising lack of research evidence on how effective FWAs actually are in practice. Continue Reading →